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Frequently asked questions (FAQ) - FacilityWebsource

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Frequently Asked Questions

Questions about my account
Does my account sign out after a certain amount of time?

A. Yes, you will automatically be signed out after 10 minutes of inactivity.

Will I lose my discount if I don’t use FWS often?

A. No, your account does not have to have a specific amount of activity to remain open.

How often do I have to spend money to keep my pricing level?

A. There is no time limit on this.

How do I change my password?

A. You can change your password at any time by clicking the “my info” button, and entering a new password.  If you have forgotten your password, your account manager can reset it also.

Am I supposed to get an email of confirmation when my password or user name is changed?

A. You will not get an email confirmation when your password is changed, and your user name cannot be changed.

Can I add a secondary USER to my account?

A. You can’t add a second user to your profile, but you can add numerous users within your facility that are all under your credit limit.  To do this, all you have to do is register another user in the same facility, and we will automatically put that person on the account for that facility.

Can I add a secondary EMAIL to my account?

A. No, each profile has to have its own email account