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Frequently asked questions (FAQ) - FacilityWebsource

facility websource.com

Frequently Asked Questions

How do I get started: How do I create an account?; Is there a fee to be a member?; What is the minimum requirement to create an account?; Can I add a secondary USER to my account?; Can I add a secondary EMAIL to my account?

Questions about my account: Does my account sign out after a certain amount of time?; Will I lose my discount if I donâ€™t use FWS often?; How often do I have to spend money to keep my pricing level?; How do I change my password?; Am I supposed to get an email of confirmation when my password or user name is changed?; Can I add a secondary USER to my account?; Can I add a secondary EMAIL to my account?

Questions on orders: How do I place an order?; How do I buy a finish from a package?; How do I combine eProjects with shopping cart items?; How do you delete entire eProject?; Can I get special pricing on large orders?; Why havenâ€™t I gotten an order confirmation email yet?

What is an eProject and VDB: What is an eProject?; What is a VDB?; Is there a difference between eProject and Shopping Cart?; How do I combine eProjects with shopping cart items?

Customer Resources: What is a "Package"?; What does the "resources" tab do?; Is there a mobile app for this site?; What is the difference between â€˜Alternate Productsâ€™ and â€˜Related Productsâ€™?

How to measure fabrics: Are there diagrams to show how to measure for Cubicle Curtains?; Are there diagrams to show how to measure for Window Treatments?

Common Questions: What does Calculated mean where the cost is supposed to be?; Is the weight referring to ship weight or just product weight?; What do the dollar signs on fabrics mean?; What does Warm, Cool, and Neutral, mean on fabrics?